A lot may go wrong at any point in time. You may lose your credit card, have your documents stolen or you do not recognize a few transactions on your accounts statement. Maybe you would like to open an account or place a general enquiry. Whatever it is, at some point you may have to call your bank. But wait, how should you phrase your query to get the most relevant response? Do you even have the right telephone number? How much information can you give out? Well, here are some tips to contacting your bank via telephone.
Quick Tips to Calling Your Bank
There are a few considerations that should always be on your mind when it comes to safely calling your financial services provider. Here are some of them.
Find the Right Number
Many institutions have a separate number for each of its departments. In this case, the customer service number may be different. When dealing with Barclays bank, you can always use their helpline 0844 850 1335. Sometimes you can have the number printed on the back of your credit card. You can also look for additional contacts on the official Barclays Bank website. For an international bank like Barclays, there are numerous numbers that best suit each region. Therefore, be sure to find your local office number for faster and more accurate responses.
If you want to lodge a complaint, make a specific enquiry or report stolen credit cards, you will be asked to authenticate your identity. Before you make that call, ensure that you have all the information you need. You might be asked to say authenticate the account holder’s name, credit card number, identification number, telephone banking ID or PIN and such. The authentication process may be via an automated voice or with a customer service official.
Owing to the increasing fraud cases today, it is important to be cautious about the information you are submitting. For example, the authentication process will never ask you to give out all the details of your account. You may be asked to say the last few digits of your card, your identification number and a few other details. Be careful not to give all information such as account name and number, social security number, stolen cards PIN numbers etc. all at once as this information can be used to defraud you.
Barclays bank has a customer protection policy that ensures that you can authenticate your identity on telephone or online without jeopardizing the information to potential fraudsters. The bank also has secure lines such as 0844 850 1335 through which you can place your queries.
Be Very Precise
When making a telephone enquiry or a complaint, be as clear as possible so as to allow the bank officer to help you. Give concise information about your query and cut down any information that will not add value to your query or complaint.
The Touch-Tones Stepping Stones
Automated voice guides are a common phenomenon in many institutions today; and rightfully so as they solve a majority of the issues placed. However, if your query of complaint is beyond the automated voice guide, you need to know how to navigate the touch tones to get to the customer service official. However, if you want to bypass the automated voice guides, you can use 0844 850 1335.
If you have a general query, it is more prudent to check the bank’s FAQs page instead of placing a call. Chances are you will find an appropriate response on the website. There are endless online resources that can help solve most of your queries today so make good use of them. If you still need to talk to talk to the bank’s customer care representative, you can always use the contact Barclays bank helpline.
Sometimes the automated voice guide may fail to respond when you make certain inputs. Well, you can pound on the # key or restart the process. It also helps if you use the same phone number throughout your enquiry process to keep it simple.
Authenticating Bank Information
When placing a query, especially one with sensitive information, always double check that the communications channel is secure. If you have taken the helpline number for your local office from a website, be sure to check its security coding. If you are placing the query online, ensure that the website and the computer are secure.
Telephone enquiries are the easiest, fastest ways to get your concerns addressed. In case of a stolen credit card, it is important to get it locked soonest possible to avoid theft. And if you are not anywhere near your local office, a phone call will suffice, and is equally swift. However, you do need to have the right contacts if you want the enquiry to be quick and painless.