Important information about changes to call charges

Ofcom, the communications regulator, is introducing a new initiative called UK Calling. It's designed to make it easier for everyone to understand how much it costs to call 08, 09 and 118 numbers (also known as 'service numbers'). The changes are detailed below:

Freephone numbers will be free from 1st July 2015

0800 and 0808
free from landlines and mobiles.
0845 and 0870
3p per minute, plus your phone company's access charge.
0844 and 0843
7p per minute, plus your phone company's access charge.
01 and 03
typically up to 9p per minute from landlines; calls from mobiles typically cost between 8p and 40p per minute and must be included in inclusive minutes and discount schemes.

Also from 1 July 2015, the cost of calling 08, 09 and 118 numbers will be broken down into two parts;

An access charge: Your phone service provider decides how much this charge will be and will tell you this

A service charge: This part is what we charge you for these calls (per minute)

Ofcom requires us to introduce these changes and it will affect all calls from residential landlines and mobiles to all 08, 09 and 118 numbers. To find out more, go to