If you have a knack for recognizing excellent service providers, then you know Halifax Bank. It is one of the leading UK financial services providers and is part of the reputable Lloyds banking Group. As part of their brand, Halifax offers a range of high street services and products to suit the vibrant personalities of the clients, both internal and external. The bank is one of the leading providers of savings accounts and mortgages, services and products that placed it as the 5th overall bank in the British Bank Awards of 2016.
Apart from mortgages, come of the most popular products and services on offer include the following:
Car and other asset finance
Insurance including travel
Investments, ISAs and shares dealings
Online and mobile banking
As business goes, there will always be a time when you may need to contact Halifax Bank for one reason or another. Maybe you want to make a follow up on an application, report a lost or expired card, manage your transactions or have general queries. Regardless of your reason to contact your bank, there are several channels that are open to you and may include such options as calling (which you can do through their helpline 0844 850 0132) or emailing.
Calling Halifax Bank
One of the most convenient ways to raise a concern or place a query is through calling your bank branch. Some issues are super sensitive such as reporting a stolen card or a wrong transaction, and others are quite general such as making an enquiry on the accounts available. Either way, it is important to keep the information you exchange with the bank staff confidential to avoid being scammed. But how do you ensure that your call is secure?
There are a few things you can do to keep yourself safe from scammers. These measures include, but are not limited to, the following;
Using a Verified Telephone Number
While this may sound simple and obvious, an innocent mistake can make you a victim of fraud and identity theft. For starters, it is important to note that there is a different number for each department in the bank. All these numbers can confuse you and you might dial the wrong one; you only need to get one number wrong you know. Additionally, you may be looking for numbers for your local branch. Before you make a call where you are likely to be asked to verify your identity, be sure to have the number right to begin with. You can always check out the official Halifax Bank website to get the right number. You can use their helpline 0844 850 0132 to get you started.
Know How to Spot Suspicious Calls
In many cases, frauds initiate contact when they want to defraud a person, or take advantage of you when you dial the wrong number. Therefore, it is important to know how to identify suspicious calls. Here are some of the ways to identify a scammer.
They Tend To Pressure You
Scammers always want to take advantage of a confused mind. Therefore, they are likely to create a sense of urgency where you are forced to make a quick decision. The idea is to pressure you to give out sensitive information without really having tome to think through what you are doing. Keep in mind that Halifax staff will never pressure you to do anything; they allow you to go at your pace. If you suspect a fraud, you can always say you will call back later and hang up.
Be Cautious Of Any Money Transfer Requests
Fraudsters know that when they ask you to transfer cash to an account you do not recognize, you are likely to spot their game. Instead, they may tell you that you are up for a refund and may ask you to verify your account details so that the money is transferred to the right account. In such a case, you may not even be suspicious and will happily give out your personal details. Here is the deal, whenever you get anyone asking for your account details, tell them you will call them back through the official number.
Phone calls are not the only avenue frauds use to get your personal information. A scammer may ask you to log into your computer or mobile phone and input some details or download something. They may not directly ask you for any information but will fish it from your PC or mobile device. Therefore, in order to keep yourself safe, simply don’t share information or do anything on your PC or phone unless you know exactly what you are getting yourself into. Should you be suspicious of anything, you can always verify through official numbers given on the site or by physically visiting your bank.