The banking industry has experienced a revolution in the recent past, thanks to technological advancements, and Yorkshire Bank has not been left behind. If you are a customer here, you will have noticed that there are endless advantages of these advancements. Some of these services include mobile and online banking. Telephone banking is one of the hot services in the banking industry today. It is fast, convenient and easy to use. Through the telephone, customers can easily
Check account balances and statements
Set up or cancel standing orders
Cancel or approve direct debits
Change your account details such as your address
Technology has made banking so much easier and convenient. However, it has also given rise to a group of smart frauds who can now harvest information from simple interactions such as a phone call or a click on the PC.
Keeping you safe from fraud
Yorkshire understands that as a customer, there are endless threats to your identity and money. Therefore, they have placed sufficient measures to ensure that you are safe. Some of these measures include complying with data protection act and providing all customers adequate information on how to spot suspicious phone calls.
Warnings about telephone scams
The most frequent telephone scams are those that are initiated by the fraudsters. They may call you with their own number, or spoof the bank’s number so that it appears as a genuine concern. It may be that a person once heard you make a follow-up on a bank transaction and decided to call you with a spoofed number to scam you. Therefore, be on the lookout for the following telephone scam tactics to avoid being defrauded.
Common scam calls
|A cold call from a senior bank staff warning you of suspicious activity in your account and asking for personal information (even the most basic such as date of birth or address) to verify your identity|
|They may ask you to call your bank to verify the concern. Now if you hang up the call and call your bank immediately, chances are that they may be listening to your conversation or may have redirected the call to another one of their numbers|
|The new call you make to your bank (which you believe is genuine) may ask you for sensitive information such as your credit card number of PIN, passwords, security codes etc. for authentication|
|In most cases, scam calls, especially from numbers that appear genuine, may not have a dial tome if they are spoofed. However, today, most of these numbers today have a dial tone|
|The call may last a while with the caller asking you multiple times to verify your details. The reason for the prolonged call is to allow the scammers to perform multiple online transactions as well as block notifications for suspicious transactions|
Points to consider when talking to a bank staff
|While it is sometimes necessary to contact Yorksihire bank such as when you lose a credit card, there are a few things that a genuine bank staff will not do. Here is how to know that you are talking to a genuine bank staff|
|The caller will make a formal and complete identification (at least 2 names, bank name and bank branch)|
|You will never be asked for sensitive information such as passwords, security questions, PIN numbers, social security numbers, or full credit card number (even when you are reporting a stolen card)|
|You will not be pressured into making any decision or giving out information. Frauds thrive on creating a false sense of urgency to confuse their victims. Therefore, if any caller tries to pressure you into doing anything you do not feel comfortable with, hang up|
Pointers when you are calling the bank
It is easy to spot a scam when getting a cold call. It becomes tricky when you initiate contact. How do you make sure that you are safe when calling your bank? Here are a few pointers to guide you.
Always use a telephone number that you have personally verified. You can always verify from the official website or from you bank statement
Never give out sensitive information such as full card number, PIN numbers, security question answers etc. through the telephone
Keep your phone safe from bugging to avoid revealing sensitive information to scammers
It is important to do your part to protect yourself from scammers and identity thiefs. There are endless online resources that can adequately educate you on how to spot scams, avoid them or make reports in case you fall for a scam. Make use of this information and stay safe.